What is Information Services?

Information Services (IS) maintains a reliable technology infrastructure and provides technology services to the campus community consistent with the mission and vision of the University. IS provides support, training, computer, network and Internet services to the entire University. We connect the campus community members to each other, to their work and studies, and to the information and technical resources they need to achieve their goals. Service is our central focus, inspired by the Marianist charism found throughout our institution’s operations.

Technical Support Services (Help Desk)

Please note that the Technical Support Center is located in the Charles Cotrell Learning Commons, on the first floor of the Blume Library. The main IS offices are located in Charles Francis Hall on the first floor.

St. Mary’s University takes the issue of file sharing seriously. Read the complete University Statement on File Sharing and Peer-to-Peer Technologies.

  • Contact Us

    Technical Support Center
    Cotrell Learning Commons, First floor of the Blume Library

    210-431-HELP (4357)
    tsc@stmarytx.edu

    After Hours: Email tsc@stmarytx.edu or leave a voicemail to be returned the next business day.

    Hours

    Monday through Thursday, 8 a.m. to 10 p.m.
    Friday, 8 a.m. to 5 p.m.

    Holiday Hours

    Monday to Thursday, 8 a.m. to 7 p.m.
    Friday, 8 a.m. to 5 p.m.

Guest Wifi

If you already have a stmarytx.edu account, you cannot request a guest account. You will need to log in using your St. Mary’s University credentials. More information is available on Gateway.

For all others, use the following steps to connect to St. Mary’s University’s on-campus wifi network as a guest:

  1. In network settings, select StMarysUniv-Wifi.
  2. Open your web browser if you are not automatically redirected, and wait for the login page to load. If your browser does not automatically display the login page, please visit a website you have never visited before to activate the login page.
  3. Select “New Guest” from the list of options.

    StMU Wifi dialog displaying New Guest option
  4. Fill in the required information.
  5. Upon submission, you will receive an email with your login and password (at the email address you registered with). These credentials will be valid for 24 hours.
  6. You can now proceed to use the St. Mary’s Wifi Network.

eduroam

St. Mary’s University provides faculty, students, and staff easy connection to Wi-Fi while visiting other academic institutions worldwide. A new wireless service known as eduroam allows users from participating institutions to access a secure, encrypted wireless network using their home organization’s login credentials. St. Mary’s faculty and students who travel throughout the world can use their St. Mary’s credentials when studying or visiting other eduroam institutions. With eduroam, you do not need to request a guest account at the institution you are visiting.

The eduroam network is used by more than 400 other U.S. higher education institutions and nearly 1,000 institutions worldwide. Visit the eduroam website for the list of participating institutions.

When traveling, St. Mary’s users will select the eduroam Wi-Fi network and use their St. Mary’s University email address and St. Mary’s password to connect. To save time and ensure proper functionality, test your mobile device before leaving the St. Mary’s University campus. Contact Technical Support Services for assistance at 210-431-4357.

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